Graph Contract Services

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07802 455049

Privacy Policy

1. Summary

1.1. This privacy policy sets out how Graph Contract Services uses and protects any information that you give Graph Contract Services. The client information we hold is minimal and used purely for maintaining our trading relationship and general communication purposes.

1.2. Graph Contract Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement.

1.3. By submitting an enquiry or an order you acknowledge that the processing of your personal data is necessary for the provision of our services and you consent to such processing, including passing your information to third parties for the purpose of such processing.

2. Changes to our Privacy Policy

2.1. Issue 1 of this policy came into effective on 25 May 2018.

2.2. Graph Contract Services periodically reviews the Privacy Policy and may make changes as necessary to ensure your privacy continues to be protected as far as reasonably practicable.

3. What information we gather and store
3.1. We may collect the following information:
3.1.1. Your name
3.1.2. Contact information including email address and contact number. 3.1.3. Demographic information such as postcode.
3.1.4. Other information relevant to your enquiry or order.

4. Why we gather and store your information

4.1. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
4.1.1. Internal record keeping.
4.1.2. Provision of service.
4.1.4. Follow up services e.g. to inform you when an asbestos re-inspection survey is required.
4.1.5. To remain compliant with our Quality Management System in accordance with the requirements of ISO9001.

5. Quality management

5.1. From time to time, we may also use your information to contact you for quality management purposes. We may contact you by email, phone or post.
5.2. Any feedback you may provide will be used only for the purpose of monitoring customer satisfaction to ensure our services remain relevant, up to date, useful and effective.
5.3. Your feedback will not be published on our website without your prior consent.

6. Security

6.1. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
6.2. We do not store credit card details nor do we share those details with any 3rd parties other than for the purpose of processing the payment; should we record any data regarding payment details this will be shredded immediately after payment authorisation.

7. Website

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

8. Controlling your personal information

8.1. You may choose to restrict the collection or use of your personal information in the following ways:
8.1.1. Whenever you are asked over the phone, please indicate that you do not want the information to be used by anybody for direct marketing purposes.
8.1.2. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or contacting us.
8.2. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
8.3. You may request details of personal information which we hold about you under the Data Protection Act 1998 by putting your request in writing to Graph Contract Services, 52 Wrenthorpe Lane, Wrenthorpe, Wakefield, WF2 0PT. A small fee will be payable for this service.
8.4. If you believe that any information we are holding about you is incorrect or incomplete, we will update our records within one calendar month of receiving a written request to do so.
8.5. If you do not want us to use or store your data, we will update our records within one calendar month of receiving a written request to do so.

9. Third Party

9.1 Graph Contract Services does not sell, distribute or lease personal information to third parties.
9.2 If you provide us with information about any third party or order a service in relation to a third party, you hereby confirm that you have the irrevocable permission or authority of the third party to contact us on their behalf and you further confirm that the third party has irrevocably authorised you to act on their behalf and has agreed that you can give consent on their behalf to use their personal data that you have provided for the purpose of processing an order on with us on their behalf and you hereby agree to fully indemnify us in respect of any losses or claims arising in respect of you not having the said permission
authority or agreement of the third party.
9.3. In the event of us passing your data to a third party for the purpose of provision of our services that we have agreed to provide we do not accept responsibility for any breach of the Data Protection Act by (a) the third party or (b) in the course of the data being transferred from us to the third party.

10.0 Data Protection Act

10.0. In order to meet the requirements of the data protection principles we will use our best endeavours to keep personal data as safe and secure as possible and to protect against loss, unauthorised disclosure or access. Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to or us. Any transmission is entirely at your own risk. Once we have received your information, we will use our best endeavours to try to prevent unauthorised access. The Act gives you the right to access details that we hold about you. Your right of access can be exercised in accordance with the Act. A small fee may be payable in respect of any access request.
10.1. By using our services, you consent to the collection and use of your personal data in the manner set out above.

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Areas Covered

  1. Visa
  2. Mastercard
  3. Switch
  4. Amex

Company Information

Graph Contract Services Ltd, 52 Wrenthorpe Lane, Wrenthorpe, Wakefield, WF2 0PT. Tel: 07802 455049.

Registered in England and Wales No 5027008. VAT No. 916317725.